Ben Goehler—Resume

Resume

StubHub! — Denver, CO
Customer Service Representative
October 2009 – Present
Customer Service as first priority
- Work accurately and efficiently to ensure positive customer experience
- Answer customer questions in a positive manner to ensure repeat business
- Review customer documents with customer to confirm they receive the correct products

Fox Cities Party Rental — Appleton, WI
Assistant Field Manager
April 2008 – October 2009
Responsible for quality and accuracy of services
- Contact clients prior to and on job sites to assure accuracy of product and overall customer satisfaction
- Maintain a clean work environment onsite throughout duration of the job
- Effectively communicate with co-workers onsite, at other job sites, at headquarters to ensure the most efficient schedule possible
Manage 3–5 employees in the field
- Train new employees how to properly assemble client orders
Ensure employees are working to the standards set by FCPR Physical Labor
- Lift 25-50 pounds regularly, 100+ pounds several times per day
- Erect 20x, 40x, and 60x rope and pole tents; Erect 20x frame tents
- Load and unload trucks customer orders; tents, tables, chairs, china, flatware, etc. several times per day
- Record and submit future work location site inspections
- Operate 18’ and 24’ trucks in city and highway conditions

Family Video — Oshkosh, WI
Customer Service Representative
September 2008 – April 2009
Customer service as first priority
- Answer customer questions efficiently, effectively and with a positive demeanor
- Maintain proper phone etiquette at all times
- Call customers to inform them of late returns, discounts, and money owed to the store
- Manage customer accounts using the Family Video computer system
- Communicate and cooperate with co-workers while working in a fast-paced environment
Miscellaneous duties
- Organize and return movies to their systematic location in the store
- Movie, candy and soda inventory check list completion

Clearview Window Cleaning — Appleton, WI
Owner
February 2005 – April 2008
Establish a client base and provide excellent customer service
- Generate revenue through door-to-door estimates, cold calling, reference, and competitive priced sales techniques
- Extensively use Microsoft Word and Excel to organize client accounts
- Contact customers to: schedule appointments for cleaning, ensure quality customer service relations and secure future business

107.5 “The Fan” Intern
Cumulus Broadcasting, Green Bay, WI
January 2006 – August 2009
Promotion and Marketing for “The Fan”
- Work individually and in team situations to brainstorm promotional campaigns to implement throughout the Green Bay area
- Compile demographic data that would be of interest to prospective clients
- Actively and enthusiastically market the promotional campaign
- Collect contact information from customers to grow “The Fan’s” listener base
Organize and schedule presentations for key clients
- Work with supervisor to strategize successful approach for individual business opportunity
- Utilize demographic data to sell businesses on marketing approach
Create PowerPoint presentations and Excel spreadsheets for effective marketing presentations

Titan TV News
University of Wisconsin — Oshkosh
January 2006 – December 2008
Camera Operator (Beta and Digital Cameras)
Editor (Beta Cuts, Final Cut Pro systems)
Team based environment scheduling times with local business owners, Titan TV reporters, producers, directors, anchors, editors and photographers
Individual responsibilities including pre-shoot planning, gathering equipment and editing

Radio Workshop
University of Wisconsin — Oshkosh
Fall 2007 – Fall 2008
Reggae Format Coordinator — WRST
- Contact reggae bands to acquire more music for WRST library
- Organize reggae music in WRST studio library
Format show host — Reggae, Jazz, Free Format
- Responsible for air checks, complying with FCC regulations
WRST Promotions and PSA Development
- Write, produce and edit Promotions and PSAs for WRST commercials
- Responsible for sound quality of content
- Importance on time accuracy to comply with show running times