Resume
Education
- University of Wisconsin — Oshkosh
- Bachelor of Science
- December 2008
- Major: Communications
- Emphasis: Radio, Television and Film
- Minor: Business
Customer Service Experience
- StubHub! — Denver, CO
- Customer Service Representative
- October 2009 – Present
- Customer Service as first priority
- Work accurately and efficiently to ensure positive customer experience
- Answer customer questions in a positive manner to ensure repeat business
- Review customer documents with customer to confirm they receive the correct products
- Fox Cities Party Rental — Appleton, WI
- Assistant Field Manager
- April 2008 – October 2009
- Responsible for quality and accuracy of services
- Contact clients prior to and on job sites to assure accuracy of product and overall customer satisfaction
- Maintain a clean work environment onsite throughout duration of the job
- Effectively communicate with co-workers onsite, at other job sites, at headquarters to ensure the most efficient schedule possible
- Manage 3–5 employees in the field
- Train new employees how to properly assemble client orders
- Ensure employees are working to the standards set by FCPR Physical Labor
- Lift 25-50 pounds regularly, 100+ pounds several times per day
- Erect 20x, 40x, and 60x rope and pole tents; Erect 20x frame tents
- Load and unload trucks customer orders; tents, tables, chairs, china, flatware, etc. several times per day
- Record and submit future work location site inspections
- Operate 18’ and 24’ trucks in city and highway conditions
- Family Video — Oshkosh, WI
- Customer Service Representative
- September 2008 – April 2009
- Customer service as first priority
- Answer customer questions efficiently, effectively and with a positive demeanor
- Maintain proper phone etiquette at all times
- Call customers to inform them of late returns, discounts, and money owed to the store
- Manage customer accounts using the Family Video computer system
- Communicate and cooperate with co-workers while working in a fast-paced environment
- Miscellaneous duties
- Organize and return movies to their systematic location in the store
- Movie, candy and soda inventory check list completion
- Clearview Window Cleaning — Appleton, WI
- Owner
- February 2005 – April 2008
- Establish a client base and provide excellent customer service
- Generate revenue through door-to-door estimates, cold calling, reference, and competitive priced sales techniques
- Extensively use Microsoft Word and Excel to organize client accounts
- Contact customers to: schedule appointments for cleaning, ensure quality customer service relations and secure future business
Sports Marketing Experience
- 107.5 “The Fan” Intern
- Cumulus Broadcasting, Green Bay, WI
- January 2006 – August 2009
- Promotion and Marketing for “The Fan”
- Work individually and in team situations to brainstorm promotional campaigns to implement throughout the Green Bay area
- Compile demographic data that would be of interest to prospective clients
- Actively and enthusiastically market the promotional campaign
- Collect contact information from customers to grow “The Fan’s” listener base
- Organize and schedule presentations for key clients
- Work with supervisor to strategize successful approach for individual business opportunity
- Utilize demographic data to sell businesses on marketing approach
- Create PowerPoint presentations and Excel spreadsheets for effective marketing presentations
Radio & Television Experience
- Titan TV News
- University of Wisconsin — Oshkosh
- January 2006 – December 2008
- Camera Operator (Beta and Digital Cameras)
- Editor (Beta Cuts, Final Cut Pro systems)
- Team based environment scheduling times with local business owners, Titan TV reporters, producers, directors, anchors, editors and photographers
- Individual responsibilities including pre-shoot planning, gathering equipment and editing
- Radio Workshop
- University of Wisconsin — Oshkosh
- Fall 2007 – Fall 2008
- Reggae Format Coordinator — WRST
- Contact reggae bands to acquire more music for WRST library
- Organize reggae music in WRST studio library
- Format show host — Reggae, Jazz, Free Format
- Responsible for air checks, complying with FCC regulations
- WRST Promotions and PSA Development
- Write, produce and edit Promotions and PSAs for WRST commercials
- Responsible for sound quality of content
- Importance on time accuracy to comply with show running times
Club Affiliations
- Neenah Boom — Player on the men’s competitive team — Midfield/Defender
-
Northern Wisconsin Soccer League — Neenah, WI
- May 2007 – April 2009
- KASA Terminators — Team captain 1999 – 2002
-
Kimberly Area Soccer Association — Kimberly, WI
- May 1998 – October 2003
- Appleton East Patriots — Varsity captain 2001, Junior Varsity captain 1999
-
Appleton East High School — Appleton, WI
- September 1998 – October 2001
- Appleton Raptors — Team captain 1996 – 1997
-
Appleton Soccer Club — Appleton, WI
- May 1994 – April 1998
- KASA Chaos — Competitive boys head soccer coach
-
Kimberly Area Soccer Association — Kimberly, WI
- May 2004 – September 2006
Designed By: Kindra Goehler